Exercise 10.1 Social networks case study
Tuesday, October 27th, 2009Social network analysis of our weekly meetings and blogs.
Since we have a fine collection of artefacts from our own learning community in this subject, use the references to guide your directions AND figure 1 on mapping the social network as a set of nodes, follow these steps: [HINT -don't pick too small or too big an extract]
What to do:
- Who is following who? Exmaine the blogs in your POD and works out the map of Followers/Following relationship .
- Assign each person a letter in the same order as they appear in the dialogue as a, b, c .. etc.
- For your chosen extract, draw the social network diagram and build the same matrix of 0 and 1′s as per figure 1.
- Descibe any patterns of people’s interactions that you discover. ( I am forcing you to think here).
- If you were to repeat this analysis on another set of blogs from another POD, would you find the same patterns?
- Why or why not? [HINT - changes in context and process may be just some variables to consider]
- Support you opinion with any of the reference provided or with others you find.
**************
I chose an extract from one of the Red Pod Group’s Meetings. As there were only four of us in the meeting, creating a table and diagram was easy. As the meeting was held for us to discuss our assignment, we all spoke to each other. No one sat back and did nothing. In this meeting, the analysis didn’t really show anything. This kind of diagram does not analyse the content of peoples comments or the tone of the conversation. One can’t tell whether people were agreeing with each other or whether the meeting was productive.
RED POD MEETING
| a | b | c | d | |
| a | 0 | 1 | 1 | 1 |
| b | 1 | 0 | 1 | 1 |
| c | 1 | 1 | 0 | 1 |
| d | 1 | 1 | 1 | 0 |
| a | Lesley |
| b | Meleena |
| c | Ben |
| d | Liz |
I decided to have a go at analysing a slightly bigger meeting. So I copied an extract from a CSU chat from 5 August 2009. The extract appears below:
EXTRACT FROM CSU INTERACT CHAT – AUGUST 5, 2009
James Vyhnal (Aug 5, 2009 4:51 PM EST) Hi all, I’m a bit confused about username passwords for the etherpad tonight. Can anyone help me?
- Ashleigh Johnston (Aug 5, 2009 9:12 PM EST) Sorry James, i’m confused too. I didn’t get an email to join…
- Sarah Eade (Aug 6, 2009 8:11 PM EST) I’m glad everyone else seems confused. I only just discovered this Interact bit and realised we were somehow supposed to meet yesterday. I am really feeling like a fish out of water so far in this subject.
- James Vyhnal (Aug 7, 2009 5:09 PM EST) Hi ken
- Melenna Zeleznik (Aug 7, 2009 10:16 PM EST) Hi is Lesley still here?
- Melenna Zeleznik (Aug 7, 2009 10:18 PM EST) I am very confused with the etherpad thing to James!
- Diana Briscoe (Aug 7, 2009 10:59 PM EST) Hi Melenna, I’m really not used to this chatting thing. I am a bit ancient!!!
- Diana Briscoe (Aug 7, 2009 11:01 PM EST) I am assuming that the little speaker thing next to the name means someone (Lesley) is online.
- Lesley Anderson (Aug 10, 2009 12:15 PM EST) jenny, you there?
- Lesley Anderson (Aug 10, 2009 12:37 PM EST) Dale are you around?
- Dale Mate (Aug 10, 2009 10:58 PM EST) WOW, you are good at this stuff
- Dale Mate (Aug 10, 2009 10:59 PM EST) Gees, Sarah, I’m with you on this one, I only just discovered this as well. Too much stuff and too many places in MY head.
- Denise De Paoli (Aug 17, 2009 10:14 PM EST) Just testing this chat thingo out, seems to be like Google chat but less exclusive because you don’t have to get invited to the party, have secret passwords to enter or have a dress code. Simply crash in and see whats happening. Hope there’s karaoke at our next session lol.
- Kenneth Eustace (Aug 19, 2009 10:59 AM EST) ****WELCOME TO ITC510/213 CHAT ROOM****
- Kenneth Eustace (Aug 19, 2009 11:04 AM EST)
- Kenneth Eustace (Aug 19, 2009 11:04 AM EST) AGENDA
- Kenneth Eustace (Aug 19, 2009 11:04 AM EST) Topic 4 Human Centred Computing (http://ispg.csu.edu.au/subjects/cscw/schedule/topics/topic4)
- Kenneth Eustace (Aug 19, 2009 11:04 AM EST) Topic 4 Human Centred Computing (http://ispg.csu.edu.au/subjects/cscw/schedule/topics/topic4)
- Kenneth Eustace (Aug 19, 2009 11:06 AM EST) I think the 11am class should move to another evening. No-one seems to like it.
- Kenneth Eustace (Aug 19, 2009 11:06 AM EST) Topic 4 Human Centered Computing (http://ispg.csu.edu.au/subjects/cscw/schedule/topics/topic4)
- Benjamin Speirs (Aug 19, 2009 11:07 AM EST) g’day Ken
- Kenneth Eustace (Aug 19, 2009 11:07 AM EST) Sorry about the multiple lines… there is a lag even in this simple chat.
- Kenneth Eustace (Aug 19, 2009 11:07 AM EST) Hi Ben
- Kenneth Eustace (Aug 19, 2009 11:08 AM EST) We can discuss any or all of the following plus your own agenda.
- Benjamin Speirs (Aug 19, 2009 11:09 AM EST) we can’t expect Interact to work properly yet lol
- Kenneth Eustace (Aug 19, 2009 11:09 AM EST) 1. Hosting a conversation: taking/giving control and rules of engagement 2. Blog/wiki design brainstorming 3. Taxonomy vs Folksonomy – What is it all about? 4. Other business (e.g. as suggested by you on the Forum)
- Benjamin Speirs (Aug 19, 2009 11:09 AM EST) To be honest, I’ve been sick for most of the start of the semester with a sinus infection
- Benjamin Speirs (Aug 19, 2009 11:09 AM EST) so I am rather behind
- Kenneth Eustace (Aug 19, 2009 11:10 AM EST) I do! LC_MOO is better chat environment, as members get more control and giving users control at the right time is part of Topic 4.
- Jessica Delahunty (Aug 19, 2009 11:10 AM EST) Hi Ken and Ben *waves*
- Jessica Delahunty (Aug 19, 2009 11:11 AM EST) I’m in the same boat as you Ben, getting started this semester has been a challenge. I hope you’re feeling better?
- Kenneth Eustace (Aug 19, 2009 11:11 AM EST) Ken waves at Jessica and reaches for his coffee…
- Benjamin Speirs (Aug 19, 2009 11:11 AM EST) g’day Jess
- Benjamin Speirs (Aug 19, 2009 11:12 AM EST) I’m still on anti-biotics and they’re pretty crazy… I’m not allowed to lie down for an hour after taking them, I need to wear sunscreen if I go outside because they “increase my sensitivity to the sun”
- Kenneth Eustace (Aug 19, 2009 11:12 AM EST) me too… being behind…. you are not alone! let all move forward at our own rates and use the assignment due dates to get up to date. Easy for me to say, but hard to do!
- Jessica Delahunty (Aug 19, 2009 11:13 AM EST) Phew, well it’s a relief to hear that you’re feeling a bit behind too, Ken!
- Benjamin Speirs (Aug 19, 2009 11:13 AM EST) I just need to pull my finger out and start doing work instead of procrastinating and I’ll be good as gold
- Jessica Delahunty (Aug 19, 2009 11:13 AM EST) How awful, Ben. I hope you fully recover soon – sinus infections can knock you about terribly.
- Kenneth Eustace (Aug 19, 2009 11:14 AM EST) One of my family has the swine flu but not here in Wagga Wagga!
- Benjamin Speirs (Aug 19, 2009 11:14 AM EST) Well Ken’s mentioning of coffee sounds awfully good right about now… So I’ll brb
- Kenneth Eustace (Aug 19, 2009 11:15 AM EST) Ken hands Ben a get well soon card.
- Jessica Delahunty (Aug 19, 2009 11:15 AM EST) That’s terrible! The kids in the US are about to head back to school and we’ve been ramping up efforts at work in case swine flu rears its head in Baltimore again.
- Kenneth Eustace (Aug 19, 2009 11:16 AM EST) as you see hosting a conversation is an art… and my style is till very MOO-like after 16 years of MOO chat with students.
- Jessica Delahunty (Aug 19, 2009 11:17 AM EST) Breaking out of my IRC habits was tough – I still find the style completely charming though *lol*
- Kenneth Eustace (Aug 19, 2009 11:18 AM EST) ken grins
- Kenneth Eustace (Aug 19, 2009 11:19 AM EST) ++++ Hosting a conversation: taking/giving control and rules of engagement+++ What do you think in your own context?
- Vicki Saville (Aug 19, 2009 11:19 AM EST) For all those people who are totally confused Kenneth, could you please give us a starting point?
- Kenneth Eustace (Aug 19, 2009 11:21 AM EST) This is from topic 4 – each topic can be done in any order… after the first 2.
- Kenneth Eustace (Aug 19, 2009 11:21 AM EST) Hi Vicki, glad you made it
- Kenneth Eustace (Aug 19, 2009 11:22 AM EST) You can scroll up and catch up on the agenda, Vicki.
- Jessica Delahunty (Aug 19, 2009 11:22 AM EST) I think it’s more challenging – and definitely more of an art than a science – using online tools. The biggest benefit is that people are more likely to share their opinions than compared to IRL meetings, but I’m constantly surprised by the number of people who “detect tone” in a completely neutral sentence typed in Arial 10pt.
- Vicki Saville (Aug 19, 2009 11:22 AM EST) Thanks, I tried last week, but the iste was blocked. I teach most nights so it is a problem.
- Jessica Delahunty (Aug 19, 2009 11:23 AM EST) Hi Vicki!
- Benjamin Speirs (Aug 19, 2009 11:23 AM EST) And now I’m starting to wake up
- Vicki Saville (Aug 19, 2009 11:23 AM EST) I already read it all. This is my first chat so a bit daunting!
- Vicki Saville (Aug 19, 2009 11:23 AM EST) Hi Jessica!
- Kenneth Eustace (Aug 19, 2009 11:24 AM EST) That is OK its my first chat today too…
- Vicki Saville (Aug 19, 2009 11:25 AM EST) Jessica, how do you detect tone in most written sentences in a forum like this?
- Kenneth Eustace (Aug 19, 2009 11:26 AM EST) What sort of rules for chat would you have a) with students at school age b) with colleagues? How would the rules differ for online interaction?
- Kenneth Eustace (Aug 19, 2009 11:27 AM EST) -Vicki We can try to “emote” in other systems and virtual worlds like LC_MOO and Second Life or even Skype – three tools coming soon.
- Jessica Delahunty (Aug 19, 2009 11:27 AM EST) I tend to rely on emoticons, punctuation (!) – unless there is an obvious implied tone from the language, I’ve had to train myself out of seeing emotion. It’s more important with people you don’t really know, I think it becomes easier when you interact with people regularly because you get to know their style.
- Jessica Delahunty (Aug 19, 2009 11:28 AM EST) Ken, I would say that more moderation would be required when dealing with students at school age.
- Benjamin Speirs (Aug 19, 2009 11:30 AM EST) I agree with Jessica, students are generally unruly (I know I was!) – I certainly wouldn’t be giving them “moderator” access
- Vicki Saville (Aug 19, 2009 11:30 AM EST) Ken, turn taking is a focus of talking and listening in Primary school, and I was surprised to find that it is even more of a problem in secondary schools. How you determine turn taking in this environment I’m not sure. I think you could derail a chat if you were pig headed enough and had a fast eough computer.
- Jessica Delahunty (Aug 19, 2009 11:32 AM EST) Good point, Vicki. I think it would be relatively easy for a conversation to be taken over by a few fast-typing students. How do you regain control as a moderator? SHOUT? *lol*
- Kenneth Eustace (Aug 19, 2009 11:33 AM EST) Turn taking in MOO is via a sign that helps. I will demonstarte that when we use LC_MOO in 2 weeks from now.
- Kenneth Eustace (Aug 19, 2009 11:34 AM EST) -jessica Tools like Webex and Elluminate have a lot of the those host controls built in, so will shall also see that in the Webex meeting we do later in the subject.
- Vicki Saville (Aug 19, 2009 11:35 AM EST) But how do you “take turns” effectively in a chat like this? There are big gaps between the postings the way I see it, is this the DET portal or is it always like this?
- Jessica Delahunty (Aug 19, 2009 11:35 AM EST) I think the ultimate goal of online interaction is different between school students and work colleagues. While both aim to promote collaboration, the record-keeping in a business setting becomes very important (or at least it does in my uber-political environment!)
- Kenneth Eustace (Aug 19, 2009 11:36 AM EST) Chat like this free form without controls works for 6 to 8 members but mots classes may be bigger, so different turn-taking modes are required.
- Jessica Delahunty (Aug 19, 2009 11:37 AM EST) True. WebEx is particularly effective for taking turns with the functionality to facilitate virtually raising your hand to ask a question. I don’t have any experience with Elluminate, but I look forward to learning more about it.
- Kenneth Eustace (Aug 19, 2009 11:38 AM EST) Why do I groan every time I hear about the DET portal? Too much control taken away from users almost renders the Internet useless. It seems like the ‘loco parentis” responsibilty has gone loco!
- Vicki Saville (Aug 19, 2009 11:38 AM EST) I think Jessica is right, you need to be aware of the different tools available to choose the one that suits your purposes and audience.
- Benjamin Speirs (Aug 19, 2009 11:39 AM EST) I think Interact chat, like pretty much most chat sites/programs available, there is no “take turns” – it’s wild west and whoever is QuickDraw McGraw will always win out. For the purpose of having a ‘structured’ chat tools like Ken suggested are probably the way to go. Hell, even a basic forum that isn’t as old as the hills as the CSU one is has a form of controlling turns by allowing moderators to set an allowable time between posts before a user can post again. And if someone pips you to the post, a general pbp forum will inform you that someone has posted before you did, allowing you to edit your post respectively
- Vicki Saville (Aug 19, 2009 11:39 AM EST) The DET Portal control is nothing compared to the rigid control comig to a high school near you with the laptops for learning stuff starting with Year 9s!
- Jessica Delahunty (Aug 19, 2009 11:39 AM EST) I’m having a similar argument with the security manager at work – there comes a point where forcing compliance does nothing but promote non-compliance. This is a decent tool for what it is, but it wouldn’t take much to make me “jump ship” to another tool (shh!)
- Jessica Delahunty (Aug 19, 2009 11:42 AM EST) Very true, Ben. In a larger group, it can become almost impossible to keep up in chat rooms. Particularly in those chat rooms that tend to be inundated with chat bots (not mentioning any names, Yahoo! Chat) *lol*
- Vicki Saville (Aug 19, 2009 11:42 AM EST) I love your description Ben! Imagine a class full of Quick Draws trying to outgun each other, nothing would be accomplished!
- Vicki Saville (Aug 19, 2009 11:43 AM EST) Pardon my ogorance Jessica, WHAT is a chat bot?
- Benjamin Speirs (Aug 19, 2009 11:44 AM EST) Haha… I don’t think I have ever seen anything good ever come from Yahoo chat
- Jessica Delahunty (Aug 19, 2009 11:44 AM EST) Chat bots are automated “users” set up to enter chat rooms and post scripted messages, post shonky links, bogus advertisements etc. Very painful and annoying…think of spam mail for chat rooms.
- Kenneth Eustace (Aug 19, 2009 11:44 AM EST) It will force teachers to use accessible services outside the portal as many tools like this should work via HTTP and Port 80 which should be unblocked.
- Jessica Delahunty (Aug 19, 2009 11:44 AM EST) Ben, I will say that it’s occasionally good for a laugh – so many whackjobs, so little time *lol*
- Benjamin Speirs (Aug 19, 2009 11:45 AM EST) You’ll meet Rocky when we use LC_MOO… He’s a chatbot
- Jessica Delahunty (Aug 19, 2009 11:45 AM EST) Rocky better not sell me Viagra *lmao*
- Kenneth Eustace (Aug 19, 2009 11:45 AM EST) -Ben that pipped at the post comment was good. That often happens when I post a chat message here, with bigger groups as a studenst answers a post before I do.
- Vicki Saville (Aug 19, 2009 11:45 AM EST) Great, I’ve just discovered chats and now you’ve given me a good reason NOT to look at them further!
- Jessica Delahunty (Aug 19, 2009 11:47 AM EST) They’re certainly not all like that, Vicki – I just wouldn’t recommend that a chat newbie venture into Yahoo chat. It used to be a decent place with intelligent people and a myriad of rooms tailored for any topic you can imagine – now it’s just full of bots and creeps!
- Benjamin Speirs (Aug 19, 2009 11:47 AM EST) He mightn’t sell you Viagra Jessica, but he does have a good deal on genuine Rolex watches lol
- Jessica Delahunty (Aug 19, 2009 11:47 AM EST) Oooh good, I’m in the market for a genuine Rolex – I imagine Rocky sells the warranty too? *chuckles*
There were more people involved in this chat. For the analysis to be accurate I would have had to analyse the whole chat but it was 47 pages and unfortunately time did not permit me to go through a chat of that size. I analysed 4 pages. It is clear from the diagram that some people came on early in the chat and then listened for most of it. It is possible that those people came back on later after the 4th page. Ken, Ben, Jessica and Viki appear to be doing most of the talking.
I did repeat the analysis on another group and found there were different patterns. This was because the second group was larger therefore there were more interactions. Also the reason for each meeting was different.
| a | b | c | d | e | f | g | h | i | j | k | |
| a | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 |
| b | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| c | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| d | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| e | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| f | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 |
| g | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| h | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 1 |
| i | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 1 | 0 |
| j | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 1 |
| k | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 1 | 0 |
| a | James |
| b | Ashleigh |
| c | Sarah |
| d | Melenna |
| e | Diana |
| f | Lesley |
| g | Dale |
| h | Ken |
| i | Ben |
| j | Jessica |
| k | Vicki |
References
Kirshbaum, D, 2002, Introduction to Complex Systems, <http://www.calresco.org/intro.htm>, accessed 21 October 2006.
Pavard, B & Dugdale, J 2006, An Introduction to Complexity in Social Science, <http://www.irit.fr/COSI/training/complexity-tutorial/complexity-tutorial.htm>, accessed 21 October 2006.
Centre for the Study of Complex Systems, 2005, <http://www.pscs.umich.edu/>, accessed 21 October 2006, University of Michigan
Hallinan, J 2005, Introduction to Complex Systems, <http://www.itee.uq.edu.au/~comp4001/>, accessed 21 October 2006.
Richards, B (ed) 2005, International Network for Social Network Analysis, <http://www.insna.org/>, accessed 21 October 2006.









